I have sent a message to Tell Tac but I never get a response so I am posting the following:
What has happened to the old system for taxi service that we had at the club in Takanawa? It was efficient and simple. You made a request at the member’s desk and they phoned a taxi for you. They took your name so that you would keep your place in line. A parking attendant would notify you as you sat waiting inside the entrance.
This system no longer exists.
I stood waiting for a taxi on Thursday evening with my sensei for over 30 minutes. It was embarrassing and it reflected badly upon the club. There is no designated queue. People stood around in a chaotic fashion (it was extremely busy that evening). It is hard to discern who is next in line.
I had made a request for a taxi at the member’s desk next to the Trader’s Bar. Two ladies assured my sensei and I that they had phoned for taxis. However, eight taxis pulled up and parked. They were reserved for other guests. The majority of people waiting were forced to retrieve taxis elsewhere.
I returned back to the member’s service desk but the two ladies had left the desk unmanned. I returned to the trader’s bar and asked the manager on duty to phone for more taxis. To be honest, he did not seem concerned nor was he helpful. He called for the parking attendant who was extremely courteous and apologetic. He quickly retrieved a taxi for us.
What has happened? I am embarrassed to entertain my sensei at the club if such poor service continues.