Membership Introduction Campaign Needs Fixed

This week I took a friend who joined the TAC via our introduction for lunch.  Before lunch I called the membership office to ask about the 40,000 yen vouchers.

I was told they had be mailed to my office and they would “make concessions” and reissue them. That was strange a strange comment to make when you are thanking someone for helping.

Upon picking up the vouchers we saw they were not a credit on our club account but were in fact some pieces of paper (to carry around) that are printed in denominations of 10,000 yen. In using these papers you cannot receive change.

My lunch was just over 5,000 yen so rather than throwing 5,000 yen down the toilet, I ended up paying for my friends lunch.  Seems to defeat the whole purpose.

I suggest TAC-

-Credit the referral to the member’s account

-Let them use the cash in full not limiting usage or at least print in 1,000 yen papers.

-Let it be used for ANYTHING in the club.  Including dues if the member wants to do that.

After this experience, I don’t this program really has any value to other members as it just gives you the impression that TAC doesn’t want to give you the full amount.

Currently, it may come across as a ploy to get people to come into the club and spend money instead of rewarding a member for introducing another great person to join the Tokyo American Club.

Hope that helps.

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