Closing The Club For Employee Appreciation Day- Is It Really Necessary?

If you talk to Tokyo American Club Employees you would think that they would be excited about Employee Appreciation Day.  However, that is not the case from most that we talked to.  There is pressure to attend an event that many have said they do not want to attend.  So what’s the point of closing down the club so that members can’t use it during the week?

Today, we members celebrate Tokyo American Club Appreciation Day.  What is there to celebrate?  Actually, not much.  We don’t have access to the gym in the morning, lunch at noon, or that customer dinner in the evening.

Tokyo American Club managers and Board of Governors needs to seriously reconsider silly things like the Employee Appreciation Day as well as taking additional fees for bonuses that go to what we hear is less than half of the employees.  We were not able to confirm with other clubs in the US or around Asia that have these practices.  Time for a change!

If you are a member of TAC, tell us what do you think?

Who is Shiro Amakusa That Is Spamming The TAC Membership Directory Emails?

The last couple of weeks, a number of members have complained about getting Facebook spam email from someone calling themselves Mr. Shiro Amakusa.

After a bit of research among our group it was discovered that Shiro Amakusa is an alias of Ken Joseph Jr.  According to several members, Ken Joseph has a ‘non profit organization’ called Japan Helpline that goes to large multinationals to solicit funds for the operation of his business.

Why he is sending Facebook requests to all members on the TAC directory is unknown.  Ken Joseph is currently a member of the Tokyo American Club.

People Love The Tokyo American Club!

Great to see everyone coming to the website.  We’re looking for more constructive comments!

Yesterday we had 142 visitors visit www.abetteramericanclub.com.  Not the top day, but a good showing.

Please give ideas on

1) How to better govern the club and keep our board engaged with members requests

2) Have a meaningful committee system or maybe throw that out all together and do something new

3) Better service our membership

If you have a good idea, post it as a comment below here and we’ll make the comment into a post so others can see it.

We’re also working on adding some survey features to the website.  All the work being done by a number of your fellow members.  What’s the cost to the club?  NOTHING!

We are investing in having not only a great building, but a great club which isn’t the building, it’s the people!

A Performance Review Of The General Manager

If you ask around the club, you will find varying reviewing on varying things.  One subject area seems to get the same review from everyone.  We at the  MABT members receive the same reports regarding the Tokyo American Club general manager.   We’re really wondering what is going on.

This is a very important job as the GM role is entrusted with the staff and resources of the club.  Our money.

We would like to recommend that the Board of Governors review the performance of the GM in managing the resources, rapport with the membership, and financial performance of the club.  If the GM performance is good, then the pay should be good.  If the performance is… well you get the idea.

All the members of the Making A Better TAC (MABT) team were surprised at the renewal of the current GM’s contract by the board of governors.  Of course, you could argue that we need to have consistency in management as we go into our new facility.  Did anyone see what they membership thought about the GM?

We put the question out to you.  We are not here to trash anyone, or to blindly say “they’re doing a great job”.  What is your experience as a TAC member.

Overall are you happy with the GM and his performance over the last few years?  What are some good things the GM has done?  What are some things that concern you?  Please feel free to comment below.  The more feedback we have the better.

Encourage your BOG member to do real reviews of this GM role as it is detrimental to the health of the Tokyo American Club.

Summary Of TAC Townhall Meeting 27 Oct 2010

As the management of the American Club has apparently managed the TAC to the brink of financial failure, a group of 4 TAC members teamed up with 4 TAC board of governors.  This group was named ‘The Working Group 2” or TWG2.

This TWG2 presented their recommendations for how to fix the problems of the TAC.  They were very candid about what needed to be done.  Following their presentation, when asked if they “were confident that their recommended changes would be implemented?”.   the group unanimously responded “No”.  They responded on how getting information was slow and painful at TAC.

It was apparent to all present that there was a split between TWG2’s recommendations and some members on the board.  Although the positions of all the BoG (board of governors) was unclear, one board member made clear that he was against their recommendations in several instances.  In one case, he responded that the loan could not be renegotiated.  When asked by another member, he revealed that he was the one who negotiated the loan at 4 plus % interest for the club but did not clarify why he was unwilling to renegotiate and his position varied from that of the 4 TWG2 members.

The overall conclusion was that the problem of the club is not just an inept general manager playing the committee and board system, but also some individuals on the board of governors.  There are definitely some good people there, but there are also some people that need to move on.

A recommendation was made, and accepted by the President, to have a further meeting for the Board of Governor candidates to debate or state their positions as being for change or of the group that would continue the status quo and continue to block change and not make the changes necessary.

An American Chamber of Commerce (ACCJ) board member asked the General Manager if he paid for the development of yet another new TAC site that was described earlier in the meeting.  With a bit of stumbling around saying something about a ‘backend’ the GM confirmed that he did use budget to develop a new website.  The member went on to explain that the TAC must shift their thinking.  “The paradigm must change” he stated.  He illustrated his points by explaining how at ACCJ he paid nothing for web development, the chamber magazine, the upkeep of the website or virtually anything else.  This comment was a brilliant illustration that TAC needs people with fresh minds.

Although we have not covered all the questions and comments of the membership in this summary,  the conclusion we made from all that we need to rid the club of blockers on the board of governors and elect people who are willing to implement the changes.  One BoG member (mentioned above) seemed to indict himself at the meeting as being against change later on multiple points.  Later arguing with the TWG2 members about providing information that the 4 clearly stated they had not received.  The positions of the other BOG members and BOG candidates for the upcoming election remains unclear at this point.

The great work of the 4 board of governors and the TWG2 made it known that their work must be implemented otherwise we will have to continue “these

If you have any comments or would like to add any further points, please feel free to do so in the comment section below.  We will edit this summary accordingly to incorporate your comments.

Stay tuned!

Bonus Dues at TAC

Date: Wednesday, July 28, 2010, 8:04 AM

Hi Bryan,   I heard that you mentioned to a member that the TWG2 is planning to recommend that the two months bonus dues be folded into the 12 monthly dues. If this is so, and it may just a rumor, you should be aware of the following:

This has been discussed for many years and nothing has come of it as the current bonus dues which are billed twice a year is an “assessment” which was passed as fiat by the BOG many years ago to get around the requirement that dues can only be raised by a vote of the members. Thus you must have members vote on any dues change. The “assessment” of 2 months dues (euphemistically called bonus dues) was just a sneaky way of getting around the vote and effectively raising the dues.  As you know the Full Time staff get 5.5 months salary each year, making their pay 17.5 months. Regards   greg

TAC Membership “Assessment Vote” Meeting Report

TAC Meeting Summary-

In the 7 June meeting, there was an attendance of about 150 (need to verify) members as well as the Board of Governors.  The BOG’s intension was apparently to announce the result for the vote and the new membership types.  The members made it very clear that they needed more information and more transparency to help the club.  The large turn-out seemed to reinforce that.  Some points of interest were-

  1. The majority of the membership would like to see the operations of the club bid out to multiple hospitality vendors.  These areas would include food & beverage, IT, operations, maintenance, and any other area were more cost efficiency and higher service levels could be attained.
  2. Many questioned the interest rates at which the club borrowed money.  These rates were reported at 4.5%.  Many feel that with the size of the loan and the location in Japan, this should be renegotiated and closer to 1%.  Some finance experts volunteered to help.
  3. One member stated that they left the board mid-term because Board of Governors exercised no leadership or power over club management saying, “We leave those decisions of running the club to the management as they are the professionals.”
  4. Due to the location and venue, many agreed that the club was not acceptable or convenient for entertaining clients.
  5. There was a comment that the club pricing was too high and not competitive with plethora of great restaurants around Tokyo and we needed to be competitive.
  6. It was suggested that members should be engaged more directly for their core-competencies.  Finance for loans, HR for dealing with salaries and right sizing of employees.
  7. One member calculated that the top management of the club makes 14-15 million yen salaries annually.
  8. There was a suggestion that the General Manager be replaced ASAP as he has not managed TAC resources well.  Many voiced agreement for this.
  9. There was a request for a financial report on the club to be drafted in a clear and concise fashion to share with all members of the club.
  10. A request for a full-disclosure of manager salaries and benefits was made again as was requested at the Townhall meetings.
  11. It was exposed that when the TAC clubhouse was demolished, so was it’s status as a non-profit organization.
  12. One member suggested that the TAC do more things to embed itself better into the community.  She related how YCAC had many activities and did not charge extra for every little thing as TAC does.
  13. It was revealed that the Club is losing about $7-8M USD annually.
  14. For the new club, members volunteered to donate equipment, web services, financial advice, HR consulting, marketing advice, IT outsourcing insights,
  15. There was a request to explain how the governance of the club was executed.  The president described the committee and board of governor system.
  16. There was a clear overall displeasure with the General Manager and suggestions that he be replaced.
  17. In the closing minutes someone said that with the heavy debt burden the club could no longer be run like a non-profit but had to be run like a business.

The additional “assessment” was rejected by the membership by a margin of about 30 votes.

Although this has been reviewed, please let us know if we missed any points from the meeting in the comment section below.